Otto Koppius: "I will talk about the history and purposes of the Edispuut and from my experiences with both European and American PhD education and their respective strengths and weaknesses.

In the past, many face-to-face interactions between customers and service companies were replaced by online interactions. Faster internet connections allow to increase media richness of these interactions by e.g. using video calls.

While developing, rolling out and exploiting next generation mobile services, multiple actors have to work together in value networks, and their collective action has to be governed.

An information market works through a double auction, in which there is a group of people buying and selling stocks. The stocks represent the potential outcomes of a certain subject to be predicted.

Recent crisis management operations in London, Madrid and Schiphol have again underlined the problem of achieving quick situational awareness during ad-hoc crisis management operations.

One of the main tasks of governments is delivering services to its clients, citizens and businesses.

Software development is rarely an individual effort and generally involves teams of developers collaborating together in order to generate good reliable code. We can analyze the social networks of the developers to locate collaboration problems.

This proposal describes a research project to tackle the challenges that exist in current critical incident managements systems, especially around coordination issues.

Presentation on the relevance of ICT-based service innovation and design.

Firms face distinct problems and opportunities when procuring IT resources. Whereas previous work focused at the firm level or the buyer-supplier dyad, the present study addresses the portfolios of the buyer's exchange relationships with suppliers at an online marketplace for IT services. We draw on social network theory to measure portfolios as buyer's ego network.