12/03/07: Jeffrey Gortmaker: Designing a Reference Architecture for the Orchestration of Public Service

One of the main tasks of governments is delivering services to its clients, citizens and businesses. Due to increased governmental fragmentation, more and more different agencies and departments with varying degrees of autonomy are involved in fulfilling the needs of a single customer. In order to reduce administrative burdens it is necessary that the government frees the customer from the task of orchestrating these different (sub-)services themselves. Two main issues with orchestrating public service networks are accountability, which becomes more complicated as more parties work together and adaptivity, which is inhibited by increasing size and degree of integration of the public service networks. This goal of this research is therefore to design a reference architecture for the orchestration of accountable & adaptive public service networks. This is done by translating design principles from literature to the domain of orchestrating public service networks, and applying and testing them in several cases in the domain of public service delivery.